Voice AI Authenticity: Why Your Customers Can (and Should) Tell It's AI
By Denis Boscovich · 04/03/26 ·
Voice AI Authenticity: Why Your Customers Can (and Should) Tell It's AI Your customers know when they're talking to a robot. And that's okay. The old school...
Voice AI Authenticity: Why Your Customers Can (and Should) Tell It's AI Your customers know when they're talking to a robot. And that's okay. The old school approach was to trick people into thinking they were speaking with a human. Spoiler alert: it never worked. People figured it out within seconds, felt deceived, and hung up annoyed. Here's what actually works: being upfront about it. The Transparency Test I called a plumbing company last month. The voice that answered said: &...