AI-Based Customer Interaction: What It Actually Means for Your Business
By Denis Boscovich · 24/03/26 ·
AI-Based Customer Interaction: What It Actually Means for Your Business If you've been hearing about AI customer interaction and wondering if it's just hype,...
AI-Based Customer Interaction: What It Actually Means for Your Business If you've been hearing about AI customer interaction and wondering if it's just hype, here's the reality: companies are already using it to handle thousands of customer conversations without hiring more staff. Take NAB, one of Australia's biggest banks. They're using AI to handle customer disputes and payment plans, things that used to need human staff for every single interaction. According to Gartner, 5...